Privacy Policy

AiReelEngine is operated by Quantum AI WebApps Digital LLC(“we”, “us”), registered at [OWNER TO CONFIRM: registered business address]. This policy explains what we collect, who we send it to, how long we keep it, and how to get it deleted. Questions or requests: support@aireelengine.com.

1. What we collect

• Account data — business name, email address, and a hashed password. We never store your password in readable form.
• Content you provide — reviews, photos, video footage, brand assets, scripts and URLs you submit for video generation.
• Voice samples — only if you choose to clone a voice for a presenter. These are audio or video clips you upload deliberately.
• Connected accounts — the access tokens you authorise for publishing (TikTok, Instagram, Facebook, YouTube, Pinterest, X) and for reading your Google Business Profile reviews. These tokens are encrypted at rest.
• Generated output — the videos, images, captions and presenter models the service produces for you.
• Usage & technical data — pages viewed, actions taken, and server logs kept for security, billing accuracy and reliability.
• Billing data — handled by Stripe; we hold the subscription state and invoice history, not your card number.

2. How we use it

• To create, render, quality-check and deliver your videos and ad assets.
• To publish on your behalf to the platforms you connect, when you ask us to.
• To process payments, enforce plan limits, prevent abuse, and provide support.
• To keep the service working — diagnosing failed renders, monitoring errors, improving reliability.

We do not sell your personal information, and we do not use your content to advertise to you.

3. AI processing — what leaves our systems

Producing a video means sending parts of your content to specialist AI providers. In practice that can include the text of your reviews and business details, the photos and footage you upload, the audio we transcribe for captions, and — if you clone a voice — the voice samples you provided. Your Persona Studio training images are generated by us and stored in our own private storage; they are shared with the training provider only for the duration of a training run.

[OWNER TO CONFIRM: whether any provider contract permits them to train on customer content — confirm each provider's current terms before stating anything here about model training]

4. Who we share it with

We share the minimum necessary with the service providers that power the product:

We also share information where the law requires it, and with a buyer if the business is ever sold — in which case this policy continues to apply until you are told otherwise.

5. International transfers

The providers above operate internationally, so your content may be processed outside the country you are in. [OWNER TO CONFIRM: transfer mechanism (e.g. Standard Contractual Clauses) and primary hosting region]

6. How long we keep things

• While your account is active, we keep it. Your account, uploads, rendered videos and presenter models are retained for as long as you have an account. Nothing is deleted automatically on a timer — we would rather you not lose a video you paid for.
• You can delete at any time. Delete an individual upload, a presenter, or your whole account from your dashboard. Deleting your account removes your account records, jobs, connected accounts, reviews and billing history from our database, and cancels any subscription.
• Stored media. If you also want your rendered videos and uploads purged from our object storage and backups, email us and we will action it — say so in your deletion request.
• What we must keep. Records we need for tax, accounting or fraud-prevention purposes are retained for as long as the law requires, even after account deletion.
• Abandoned drafts that are never submitted expire on their own after a short period.

7. Your rights

You can access, correct, export or delete your data, and withdraw publishing permission at any time by disconnecting an account. Depending on where you live you may also have the right to object to or restrict processing, and to complain to your data-protection regulator. Email support@aireelengine.com and we will act on requests promptly and without charge.

[OWNER TO CONFIRM: EU/UK representative and lead supervisory authority, if the business is required to appoint one]

8. Children

AiReelEngine is a business tool and is not directed to children. [OWNER TO CONFIRM: minimum age for an account (e.g. 16 or 18) — must match the age used in Terms and at sign-up]

9. Security

Passwords are hashed. Social publishing tokens are encrypted at rest. Rendered media is stored privately and served through short-lived signed links rather than public URLs. Secrets live only in server environments, and server-side fetches of URLs you provide are filtered to block internal network addresses. No system is perfectly secure, but we take this seriously and fix what we find.

10. Cookies

We use a small number of essential cookies to keep you signed in. See our Cookie Policy for the full list and your controls.

11. Changes

We may update this policy; the date at the top always reflects the current version, and we will tell you by email about a change that materially affects you.